Frequently Asked Questions
- How often does my computer need to be serviced?
The average computer is used approximately 4 hours per day. Much of that time is spent browsing the web. Most computer users do not realize that many sites download a cookie or a tracking device into your PC. These cause the average PC to begin to slow down or not perform as well over time. For that reason we recommend a computer tune-up once a quarter.
- Is this service safe and secure?
The service provided by GeekGhost is both safe and secure. Our primary focus is the protection of client data. Our service is none intrusive. Our technology gives you the control of when the session begins. You can watch what our engineers are doing on your computer screen and stop the session with a single click of your mouse. You are in total control at all times. You have the ability to prevent any viewing or copying of files that you feel are private.
- Are my files at risk?
Your files are not at risk at any time unless your computer is infected with a virus that can cause the files to be at risk. GeekGhost will be able to tell you in advance if you have files that are vulnerable due to viruses. You will have the opportunity to choose whether you want to proceed or abort the session at that time.
- Why should I trust you?
Our company is an innovator in this sophisticated technology. We have a proven track record. For a number of years we have been successfully providing the same remote support services to major corporations in more than thirteen states.
- Is your ecommerce process safe and secure?
Unlike a number of ecommerce sites, we have partnered with a bank in the Atlanta Georgia market in an effort to guarantee the safest and secure ecommerce environment possible. All transactions are completed via secure websites and PCI compliance regarding ecommerce transactions are followed to the letter.
- Are there any guarantees?
GeekGhost guarantees that all services will be provided with the utmost integrity. We will not charge our clients for any service we are unable to provide.
- Can you fix hardware related issues?
There are a number of hardware related issues that we can assist in repairing like configuration changes, a driver load or new hardware or software installation. If we cannot assist in solving the problem, GeekGhost will make every attempt to provide you with where to go to get it resolved. GeekGhost will also advise you on what to expect to pay for resolution and whether or not the solution is cost effective.
- Are the engineers certified?
Yes, our engineers are certified in a variety of technology areas, Microsoft, Macintosh, Unix/Linux, Cisco, SonicWall to name a few.
- Do you come on-site?
No. However if on-site help is required for your particular problem we will recommend a company that we believe will do the best job.
- What is a VPN?
VPN stands for Virtual Private Network which represents a secure connection from one location to another. Some users have Citrix, others either terminal server or VPN client software such as Cisco, SonicWall, WatchGuard to name a few. The connection is normally realized using PC’s, laptops or network equipment such as servers.
